The engagement began in 2004 with the client outsourcing their advisership division to Sparsh. As part of the process, Sparsh’s team reached out to prospective customers within the age group of 0 to 45 years. Sparsh’s team generated leads for the client and followed up with prospective customers.
To support the process, Sparsh deployed a CRM program tailored to the client’s need. Sparsh also provided the database for this engagement.
Impacts delivered
Sparsh was able to deliver concrete impacts as it adhered to strict performance measurement techniques. The team -
- Met all SLAs
- Consistently achieved the monthly sales target per city since the go- live
- Met the headcount and login targets on a month on- month basis by efficiently managing the absenteeism
- Surpassed the quality scores constantly compared to the client’s set target
