It is imperative for the contact centre industry to keep pace with the constant changes in business to provide effective services. Technology is a key enabler for the delivery of world-class BPO services, and its impact on business is especially high in technology - dependent industries such as Banking and Financial Services (BFS).
As a leading outsourcing service provider, Sparsh has developed considerable expertise in the areas of process management and migration of operations, particularly in BFS processes. Sparsh has a specialised team with domain expertise for providing Techno -Business Services.
Through its strong focus, experience and domain capability in BFS, Sparsh delivers end-to-end consulting and hands-on implementation of technology and business solutions.
Sparsh's Techno-Business Capabilities
Sparsh can help clients in the following areas of technology solutions implementation -
- Identify challenges and provide customised business solutions
- Implement scalable technology and business solutions by understanding the client's business needs enabled through -
- Our domain expertise across the BFS vertical covering retail banking which includes liabilities and assets, cards, trade finance, payments and cash management, and treasury and financial markets along with our ability to integrate channels such as ATMs, kiosks, contact centre, internet and mobile
- Core banking products
- Wealth management products
- ATMs/Kiosk, EFT Switches
- Card management systems for debit, credit and prepaid cards
- Internet/Mobile banking services with varied levels of security by customer segments
- Loans and advances products for retail and corporate customers
- Clearing and cash management systems
- Money transfer and remittances system (Internet, Card Based etc.)
- Treasury and money market systems
- KYC/AML and compliance tracking and monitoring systems
- Imaging and workflow management systems
