Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market.
A subsidiary of
Intelenet Global Services, we have been ranked # 1 in the
Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.
We currently operate through 18 state-of-the art facilities across eight
locations in India. Our dedicated workforce of over 16,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction.
Sparsh adds value to its clients through a range of completely customised solutions. We provide business-enabling front office and back office services to companies across various verticals. Several leading telecom, banking, insurance and travel companies rely on us to manage their customer interaction and key business processes.
Operations at Sparsh incorporate automation/digitisation to enhance process efficiency, increase productivity and reliability, and speed of services.
Sparsh mirrors its parent Intelenet's mission of adding value to our client's business by providing cost-effective, premium quality Customer Management services and to be the preferred vendor for outsourced BPO services.
We leverage Intelenet's knowledge and understanding of international best practices to deliver superior solutions to its customers. Our teams combine deep knowledge of domain and business practices with a laser focus on quality, timeliness and costs. Our combined workforce of over 27,000 employees makes us the 'Second Largest BPO Employer in India' according to Nasscom.
With our vastly experienced
management team at the helm, Sparsh is committed to remain the leader in the Indian BPO business.
