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Sparsh caters to Food and Beverages, Consumer Durables, Healthcare & the Media sector.

The main objective is to achieve customer satisfaction by giving error free services from the time of placing the order till the meals are delivered.

Activities handled by Sparsh are-

Inbound Activities

• Order taking for delivery
• General queries regarding product availability and delivery areas
• Complaint handling for delayed orders, product quality and other issues
• Calls escalation to team lead and then to the process owner

Outbound Activities

• Verification call for bulk orders
• Outbound calls to stores giving orders in case of transmission failure, to check the status of delayed orders, and to escalate calls which need to be handled at store level
• Outbound calls to customers to give them status of delayed orders after confirming with the store

Sparsh manages the complete sales cycle and customer support services as well as co-ordination and follow-up with channel partners for our consumer durables clients.

Sparsh provides helpdesk services and product / technical support to end users. Our support executives currently serve the needs of over 30,000 physicians and healthcare providers providing technical/ product support for a medical practice management software solution.

Sparsh interfaces between channels and its viewers for various satellite channels. Sparsh provides inbound service to capture the details of viewers. We provide telemarketing services (awareness campaigns and loyalty programs) for the mass audience of the media industry.