Companies globally have realised that service is the key to retain and augment their customer base. Thus, handling customer queries promptly and effectively is becoming increasingly important.
Sparsh's customised inbound customer interaction services provide quality customer service enabling our clients to keep costs down while retaining their competitive edge. We assist customers across verticals - BFSI, insurance, telecom, travel, media, retail, government and consumer durables - by handling customer queries effectively.
Sparsh offers a unique blend of customer management and
Transactional processing services under one roof. We have evolved a single window based service delivery platform, which integrates our client's diverse business support requirements.
Our telecommunication model seamlessly integrates various modes of communication such as telephone, data, fax, SMS, email and web, and delivers a truly customer friendly solution. This ensures quality customer service at highly competitive rates and keeps our clients overall cost structure low.
In addition, Sparsh provides inbound customer interaction services for both Business to Business, and Business to Consumer markets. Our services are offered uninterrupted- 24x7, 365 days a year across 15 Indian languages ensuring wider reach and scalability for servicing clients operating in different linguistic regions across the country.
Our customers, who comprise industry leaders among others, have derived measurable business benefits that include :-
- Shortened delivery times
- Improved quality standards
Comprehensive Customer Interaction Services
Key parameters we track and benchmark against Service Level Agreements are -
- Improved conversion ratio (for Inbound Sales)
- Higher average speed of answer
- Lower average handling time (includes talk time and wrap-up time)
- Lower abandon rate
- Improved customer experience
