The success of an outbound program is linked to meeting the call objectives. The objectives can be varied - gather information, establish a lead, introduce a product, set up an appointment, cross-sell, or up-sell; all require specialised and refined calling skills.
At Sparsh, we understand the individual needs of every customer. Our customer service representatives are adept at strengthening end-customer relationships. We offer both Business-to-Consumer and Business-to-Business outbound teleservices.
Sparsh combines state-of-the-art technology and specially trained customer service representatives to offer results driven outbound programs. Our outbound services address the needs of BFSI, insurance, telecom, travel, media, retail, government, and consumer durables industries.
In addition to outbound call services, Sparsh offers sophisticated data analysis and reporting tools to understand, analyse and maximise the profitability of a transaction. These reports are continuously used to evaluate our calling strategies and refocus our efforts, as necessary. Thus, our clients have access to information needed to make informed marketing decisions.
Sparsh's Comprehensive Outbound Services across Verticals
Key parameters that we track and benchmark against Service Level Agreements are -
- Improved sales per hour
- Increased contacts per hour
- Higher conversion rates
- Better list penetration
- Reduced talk time
