At Sparsh, we believe the one critical factor for ensuring successful engagements is people. Our HR strategy focuses on attracting, training, placing and retaining the 'right' people to deliver maximum impact to our clients.
As the leader in domestic BPO, we are able to attract the 'right' talent. Our structured approach toward training and career development helps us provide an environment of learning and growth. Sparsh realizes that retaining talent is essential for continuity of business operations and consistent delivery. Hence, we have designed a multi-pronged retention strategy that has helped us retain our people - our retention rate is higher than the industry benchmark.
Some measures that Sparsh employs for recruitment, training, alignment and retaining are -
