Sparsh is committed to provide highest quality service to its clients. To achieve this, we have deployed a strong process measurement system to ensure adherence to both service levels and process standards.
At Sparsh, quality assurance starts during the planning stage itself. This allows us to understand and cater to individual client needs. We follow the COPC framework and Six Sigma program to ensure quality during execution. Finally, we continuously monitor our processes and people and proactively identify improvement opportunities. Our expert quality assurance team plays a key role in process audits and call monitoring. We adopt the following procedures to ensure quality of calls -
- Call Barge-In
- Screen Barge-In
- Scalability of Call Recording
- Mystery Calling
