Sparsh offers the complete suite of customer interaction services along with end-to-end Rebate Processing and tracking services for its clients in the retail segment. We handle inbound customer service and support calls for some of the largest online resellers in the Wireless Telecom segment. Our services are customised to suit our client’s requirement and outsourcing objectives.
Sparsh sets up revenue based, pre sales enquiry desk, taking care of all the partners signed up with the Customer Information Centre. Our services facilitate the client to –
- Expand customer pool
- Provide superlative shopping/ service experience to its existing and potential customers
- Enhance repeat business and ensure customer loyalty
Sparsh’s services encompass the entire customer lifecycle for leading retail players –
- Customer Acquisition Services
- Tele-Marketing
- Direct Marketing
- Customer Segmentation
- Campaigns
- Dealer Support
- Cross-Selling
Customer Maintenance Services
- Customer Service
- Order Taking / Processing
- Queries Resolution
- E-mail Management
- Complaint Handling
- Discrepancy Resolution
Fulfilment Services
- Helpdesk Service
- Rebate Tracking
- Back Office
- Warehousing
- Collection & Risk Management
Customer Retention Services
- Rebates, Refunds / Charge Backs
- Post Sale Support
- Dispute Resolution
- Outbound customer surveys
- Grievance Management
