Sparsh has established itself as a reliable service provider in the Indian BPO market with its ability to understand and tailor its solutions to client needs. Our excellent track record in delivering superior service is enabled by the following -
Industry Solutions
As a first mover, Sparsh has developed strong knowledge of domain and business processes. Across the customer life cycle, from acquisition, maintenance, fulfillment and retention, Sparsh offers the most suitable solutions to clients. Our solutions are spread across BFSI, Insurance, Telecom, Travel, Retail, Media, Government and Consumer Durables.
Engagement Model
Sparsh has proved to be an ideal partner with its expertise and structured approach. Our transition methodology ensures seamless integration, easy management of complex processes, and quick ramp-ups.
Infrastructure
With 18 state-of-the-art delivery center across 7 locations in India, Sparsh's infrastructure enables us to deliver quality service in any part of the country.
Technology
Sparsh's robust technology infrastructure is backed by a resilient network that integrates with multiple technology platforms and built in redundancies. We follow stringent standards and certification for data security. Our dedicated software team undertakes multiple digitisation projects to develop customised solutions for our clients that drives productivity and efficiency in all processes.
Quality Assurance
Sparsh adheres to stringent quality standards to ensure service level consistency and adherence. Our processes incorporate Six Sigma to enhance quality and productivity on a continuous basis.
People
Sparsh leverages its people to deliver added value to its clients. We follow a structured approach towards hiring, training, and retaining people enabling us to quickly ramp up and deploy people with the right skill sets to the right client engagement.
Training
Our intensive training and learning programs spanning knowledge, attitude and call handling skills ensure consistent quality is delivered. Our proactive training ensures new hires are armed with the requisite skills before going live.
