Sparsh offers end-to-end services covering contact center management, business process outsourcing, fulfillment services, finance and accounting, HR and payroll processing and technology support.
We offer these services across multiple verticals which include BFSI, telecom, travel, retail, consumer durables, government and media.
The contact center is the pivot around which the customer service function revolves, and as the leader in contact center management services, Sparsh plays a key role in ensuring end customer satisfaction for its various clients.
Sparsh helps clients effectively service their customers. Our comprehensive range of services encompasses the whole gamut of customer lifecycle management - from customer acquisition to customer and account maintenance, customer management and retention.
Services Classification
Sparsh offers an entire suite of Business Process Outsourcing (BPO) services which includes Transaction Processing, and Finance and Accounting Services.
- Transaction Processing - Sparsh offers highly secure, backend support and processing of large volumes of transactions for prospective clients. Our offerings include generic transaction processing and vertical-specific transaction processing services for our focus verticals.
- Finance and Accounting Services - Sparsh's finance and accounting services offerings cover the entire range of accounts including accounts payable/receivable, client billing, audits and revenue accounting.
Sparsh integrates various communication channels such as online chat, email, and telephone to offer full sales and customer support services tailored to our client's specific needs. Our service delivery platform integrates internet communications and 24 hour call management services to provide online customer service and ordering assistance using voice or text communications. This service is designed to give online customers immediate attention, improve customer service satisfaction and increase online sales.
