"It gives me immense pleasure to inform you that one of our branches has logged in Rs. XXX annual premium. The proposal was a lead from the Sparsh. The client was very happy with the prompt response from the call centre staff and the way the request was processed. Apart from this lead, I would like to thank each call centre staff for each and every lead my team has converted till date. Keep up the good work." "I am pleased to inform you that we logged Rs. XXX from a client. The client sent an SMS to the call centre. And the rest is history...Cheers to the marketing team and an efficient and effective call centre team." "It's my pleasure writing compliment e-mail to you for the excellent work being done by your team on these fronts:

• I have been receiving excellent leads from your call centre
• The team is giving a very good sales pitch to the prospects
• It would not be wrong to mention here that the calling team represents the face of our company and the prospects are highly impressed with the callers. Our calling guys last an indelible imprint on the psyche of the prospects that they have very high opinion of our Company vis-à-vis us.

Congrats Team, you have been doing a fantastic job. The co-operation extended by all of you is commendable and you all deserve kudos for the same." "An excellent job done by the team. Good records have been set today on all the fronts - 100% attendance on both the floors." "Congrats to ABC from XYZ team for doing Rs.XXX, when it was his first day of calling on this process.... It's great to see that the floors focus has changed to XXX business. One cannot forget to mention the TL as he is man of the match. Would like to congratulate each and everyone from the team." "As is evident from the MIS it's been another great month for west. I think it can be said now that it's become a habit with Mumbai to consistently do better numbers v/s country. Congratulations to you and the team."

"Congratulations for such a great performance. Very good, this is turning out to be one fantastic team and team effort. Please keep up the good work."

"Full marks" to team Sparsh for the month of Sept'06. An excellent month end closing number in both metro and non-metro. I'm sure non-metro must have been no easy task considering the floods in Surat, A'bad, etc. As far as the metro segment goes the team does not require any more words of praise."

I am impressed with the spirit and enthusiasm that the team has displayed. Well done and keep it up! I'm sure month on month we will continue to exceed expectations and do add value to the business."

"Congratulation to Team Sparsh for the superb performance this year. This is an example of what a great team and good leadership can achieve. Thanks to the TL for the guidance to this team. I can see a strong growth trajectory in the future. "

"Sparsh has done its highest ever targets booked in the month of March beating the previous record by a very close margin. The highlights for the month were as under:

• Highest ever bookings
• Highest ever number of files sourced
• Good Boarding Rate
• Highest ever bookings by an individual

Not only did we have a good year; we also managed to hire people for our expansion in record time. The managers have done a stupendous job and have actually managed not only to finish the hiring but also deliver a good March with the new comers actually coming up the curve. With this support, we see this team touching new heights month on month and can actually touching the elusive targets in the near future. All the best for the coming month!"

"It is really a great experience that I received a call from the call centre at 10.20 a.m. (SMS sent at 10.08 am) and at 10.31 a.m. got a call from the SDM. Honestly, I could not believe my ears when I got the call from the call centre just after 15 minutes of sending the SMS. --- Simply superb.

I have got the proposal form duly signed by my wife and you can get the same collected from my office at any time before 3.00 pm today. I would like to mention that your tele-executive did a very good job in explaining the policy provisions on the phone. What I liked about the sale was:

• Permission was taken from me to explain the benefits of the Plan periodically
• I was asked whether I understood the benefits and was given an opportunity to ask any questions
• Every feature was explained to me well. When I mentioned that I know about the benefits, the executive told me that since it is telemarketing sales she need to explain all the points. She would however do the same briefly
• Illustrative benefits were mentioned at the IRDA rate of 6% and 10% only
• There was no force or compulsion to buy and I was given an opportunity to decide

I liked the experience and am glad to give the proposal."

"Just to bring to your notice that a call centre agent has been really following up with me in spite of me giving her multiple excuses and then 'call later' instructions. She diligently called me at exactly the times I had indicated (over the last 2 weeks) till I told her I am your client's employee. I think this is really great effort from your team."