Sparsh offers end-to-end solutions for clients in the travel domain. We deliver customer support services and handle customer queries relating to -
- Baggage Check- providing customer service to passengers having a claim for lost or un-recovered baggage
- General Reservation- handling reservation and resolving other flight- related queries such as -
- Availability of fares
- Payments
- Excess baggage
- Re-issues
- Lost, stolen tickets
- Waiting list
- Telephone check-in
- Booking flights with other carriers
- Auto quote shares without names
- Unaccompanied minors
- Carriage of animals
- Refunds
- Route pass
- Guaranteed seat reservations
- Promotions
- Bookings
- Special service request
- Revalidations
- Amendments
- Cancellations
- Corporate fares
- Telephone check-ins
- Prizewinners
- Long Haul- handling queries coming in from passengers flying Transatlantic
- Travel Trade- handling queries coming in from the travel agents. Queries include confirmation, and promotional activities
- Fares & Pre-paid Ticket Advices (PTAs)- sending telex to airports where clients do not have a ticket desk. This also involves checking fare quotes for passengers/ agents where there are many sectors involved
- Ticket by Mail- Outbound Calling- acting as a helpdesk for the passengers and calling courier companies to confirm the lost baggage details
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| The Sparsh Impact |
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"Sparsh delivers 365X24X7 expert customer service for the national flag carrier of India."
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